RETURNS POLICY

Last updated: 20/07/2026

This policy applies to everything sold through tonyjhughes.co.uk by Luminosify LTD (company number 13409830), trading as Tony J Hughes Photography. Different rules apply to different products, so please find the section that matches what you bought.

1. Fine art prints (physical goods)

Every print is made, checked, packed and posted by me personally from my studio in the UK. There is no third party fulfilment involved, so if something is wrong you are dealing directly with the person who made it.

Faulty, damaged or incorrect items

Claims for damaged, defective or incorrect prints must be submitted within 30 days of delivery. For parcels lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Use the contact form on this page with your order number and a few photographs of the problem, including the packaging if it arrived damaged. In most cases I will simply make and send a replacement. If you would rather have your money back, that is fine too.

If an item is faulty, damaged or not what you ordered, I cover the cost of sending it back. Post it using a tracked service, send me the receipt, and I will reimburse the return postage in full alongside your refund or replacement. Please keep the receipt, as I cannot reimburse a cost I have no record of.

Changed your mind

If you are a consumer in the UK or EU, you have 14 days from receiving your order to tell me you wish to cancel, and a further 14 days from that point to send the print back.

For change of mind returns, arranging and paying for return postage is your responsibility. The item remains your responsibility until it reaches me, so please use a tracked service and pack it properly, ideally in the tube or backing board it arrived in. If the parcel does not arrive, I cannot issue a refund.

Contact me before sending anything back and I will give you the correct return address. Do not post anything to an address taken from elsewhere on the site.

Prints must come back unused and in their original packaging and condition. Prints returned creased, scuffed, fingerprinted or otherwise handled beyond what was needed to look at them may be refunded at a reduced amount to reflect the loss in value.

Wrong address

If you give an address the courier considers insufficient and the parcel comes back to me, I will contact you to arrange redelivery. Reshipping costs in that situation are your responsibility.

When you get your money back

Refunds are issued within a maximum of 5 days of the returned print being received back by me, to the original payment method. That is faster than the 14 days the law requires, but the clock starts when the parcel arrives with me, not when you post it.

2. Digital downloads (e-books, guides and maps)

Digital products are sold and supplied through Lemon Squeezy, which acts as the Merchant of Record. Lemon Squeezy is the legal seller for these transactions and handles payment and any applicable sales tax.

Because these files are delivered instantly, you expressly consent at checkout to immediate delivery and acknowledge that you lose the statutory 14 day right to cancel once the download begins. There is nothing to post back, so the returns process above does not apply.

That said, if a file is corrupted, will not download, or is materially not as described, contact me within 14 days of purchase and I will fix it or refund you. Refunds are processed within 5 days of being agreed.

Refunds are not offered simply because a guide covers locations you already knew about. Product pages set out the contents and page counts before purchase, so please read them.

Lemon Squeezy terms may take precedence. As the Merchant of Record, Lemon Squeezy has its own refund and dispute policy which governs these transactions. Where their policy differs from this one, or is more generous to you, theirs applies.

3. Online mentoring (services)

Mentoring is a service delivered live, one to one.

If you book a session, you have 14 days to cancel for a full refund, unless the session takes place inside that window. By booking a session that falls within 14 days, you are asking me to begin the service early and you accept that once a session has been delivered it cannot be refunded.

Rescheduling: give me at least 48 hours notice and I will move your session free of charge. Less than 48 hours notice, or not turning up, and the session is treated as delivered.

If I need to cancel or reschedule for any reason, you can choose a new date or take a full refund. Refunds are processed within 5 days.

4. Exceptions

The right to cancel does not apply to:

1. goods made to your specifications or clearly personalised, such as a bespoke size, crop or custom framing requested by you

2. sealed goods unsealed after delivery which are not suitable for return for health or hygiene reasons

3. digital content where you consented to immediate delivery and waived your cancellation right

4. services fully performed with your prior express consent

Standard prints from the catalogue are not treated as personalised, even though each one is made after you order it. The cooling off period applies to those as normal.

Luminosify LTD reserves the right to refuse a return where an item falls outside this policy.

5. Your legal rights

Nothing in this policy affects your statutory rights. For UK consumers those rights come from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers in the EU have equivalent rights under Directive 2011/83/EU on consumer rights, including Article 16(c) and (e) referenced above.

6. Governing law

This policy, and any contract formed with Luminosify LTD, is governed by the laws of England and Wales, and disputes are subject to the non exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident outside England and Wales, you keep the benefit of any mandatory consumer protection rules of the country you live in, and you may bring proceedings in your local courts where the law allows. For digital products purchased through Lemon Squeezy, that company's terms also apply to the transaction.

This policy is written and interpreted in English, regardless of any translation made for any purpose.